Solapac offers a 10 year Warranty on Ouraset collectors, this warranty does not include; broken glass, labour, electrical and/or plumbing parts 

1. Ouraset products (Cylinder & Brackets) are covered by a five year warranty subject to the below listed conditions and exclusions
2. All additional parts required during installation are subject to the manufacturers/ Installers warranty
3. Repairs to System components by accidental breakage or misadventure are at the owners cost or insurance

1. The system must be installed by a licensed gasfitter/plumber and/or electrician in accordance with all installation instructions and all relevant statutory and local requirements of the region in which the system is installed.
2. This warranty only applies to the solar system product and does not apply to any additional electrical and/or plumbing parts supplied by the installer.
3. The system is covered for the indicated period from the date of the original purchase. Should a part of the complete solar system/water heater product be replaced during this period, only the balance of the original warranty will continue to remain effective.
4. The system is installed in a domestic household with the pump and controller connected to a 240 V power supply at all times throughout the year.
5. Should this system be installed in a regional location where regular flushing is required due to sediment build-up, the drain cock for flushing must be fitted at the time of installation. If in doubt consult your Installer/plumber.
6. Component manufacturers are at liberty to alter the design or construction for the products not withstanding that the product may have been sold by description or sample, even though alterations made have been introduced from the date of Contract and the date of delivery provided that the products are of the same or similar quality and are fit for the purposes for which they are purchased. Such alterations shall not constitute a defect in design or construction under this Warranty.
7. The Warranty shall be limited to the replacement or repair, at the option of Solapac of any defective products and of such parts as have been damaged in consequence of the defect. Solapac and Ouraset is excluded to the extent allowable by Law from responsibility for any consequential loss including:
   
   • injury to persons
   • injury to property
   • economic loss
   • pain and suffering
   • any legal or other damages flowing from any manufacturing fault/defect
   
   
8. Solapac Limited shall be under no obligation to return parts replaced at its option pursuant to this Warranty.

The following warranty exclusions shall cause the system warranty to become void. This may incur a service charge and costs for parts should they be necessary.

1. Where service is required to reconnect the water heater operation due to problems related with abnormal water supply (i.e. high water pressure), faulty gas fitting, plumbing and/or electrical wiring, or major variations in gas or electrical energy supply.
2. If the system is sold and repaired or altered by any third party without the consent of Solapac
3. Claims for damage to walls foundations (outside), furnishings (inside), roofs or other losses, directly or indirectly due to leakage from the water heater.
4. Where the system has been drained for a period without solar tube collector being covered, resulting in damage to collector.
5. Accidental breakage is not covered by this warranty, and should be added separately to your general household insurance policy.
6. This warranty does not cover the effects of sludge/sediment as a result of connection to a water supply from unfiltered sources i.e. spring, dam, bore, river or other.
7. This warranty does not cover the effects of the connection of the appliance to bore waters and highly mineralized waters.
8. This warranty does not cover any damage caused by loss of power supply to unit
9. The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product, which the purchaser has under the Fair Trades Act (1986), Consumer Guarantees Act (1993) and similar regional Laws.